Your search on "
online customer service" produced
903 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Online Customer Service Briefing - June 2008, 2 Jul 2008
Organisation: E-consultancy, Price: Free
... Online Customer Service Briefing - June 2008 E-consultancy E-consultancy ... consultancy's 2008 roundtable about Online Customer Service (registration required ... service tools -) Multi-channel customer service -) User-generated content ... Direct Response, Figleaves, Instant Service, Lloyds TSB, O2, RBS, Royal ...
4.
Internet Statistics Compendium - December 2008, 3 Dec 2008
Organisation: , Price: Free for subscribers
Description: A comprehensive compilation of internet statistics and online market research with data, facts, charts, and figures.
Our latest version contains numerous updates including new data on e-commerce at Christmas, blogging and the mobile internet.
The guide has been collated from information available to the public, which we have aggregated together in one place to help you quickly find the internet statistics you need, to help make your pitch or internal report up to date.
Other recent updates include social networks, search engine marketing and ratings and reviews.
There are all sorts of internet statistics which you can slot into your next presentation, report or client pitch.
The sections include the following:
1. Usage and Demographics
2. E-commerce
3. Online Marketing
.....
5.
Online Maximizer CRM 10 Demonstration
Organisation: Maximizer Software Inc.,
Price: Free
...
Online Maximizer CRM 10 Demonstration Maximizer Software Inc. The self ... Managers and Staff</li> <li>
Customer Service Managers and Staff</li ...
6.
New Technologies - Roundtable Briefing, May 2006, 6 Jun 2006
Organisation: E-consultancy, Price: Free to registered users
Description: Notes from a recent roundtable on New Technologies, where we discussed opportunties for marketers to make use of the likes of RSS, AJAX, Pay-per-Call and Demographic Targeting.
You need to register (for free, takes 30 seconds) to access this free report.
To attend future roundtables you need to be talking to Peter Abraham (peter@e-consultancy.com)......
7.
Meeting Tomorrow's Internet Performance Requirements
Organisation: Keynote Systems, Inc.,
Price: Free
... Requirements Keynote Systems, Inc.
Service Level Management (SLM) is one ... one way of managing the
customer experience. While
services are ultimately ... applications, and security,
customers look at the business from ... from the experience of doing business
online. <p></p> SLM is a best practices ...
1.
Q&A: Royal Mail's Stephen Mitchell on online customer service, 12 August 2008
... Mail's Stephen Mitchell on online customer service ------------------ ... themselves online. We think that improving customer service online is ... key. Previously, we had a very static service and wanted to improve it by ... we try to answer as much as possible online, we also think it's important ...
2.
10 tips on improving online customer service, 15 November 2007
... improving online customer service We're big on the subject of customer ... should consider the following, to boost customer satisfaction while reducing ... comprehensive FAQs This can help customers quickly find the answers to ... every conceivable question will enable customers to get answers more quickly ...
3.
Bumper Christmas expected for online customer service, 30 October 2006
... Bumper Christmas expected for online customer service With the increase in ... increase in broadband penetration and ( online sales continuing to rise last ... for e-tailers. Many customers will shopping online for the first time ... positive experience, as disappointed customers may be reluctant to shop with ...
4.
UK Organisations Fail 2007 Customer Service Test, 5 December 2007
... UK Organisations Fail 2007 Customer Service Test Telecoms, Insurance, ... that are unable to answer basic customer service questions and companies ... up the phone if they want fast customer service. These are the findings ... the latest annual multi-channel customer service analysis of 100 leading ...
5.
Eptica helps websites avoid EU fines, 27 November 2008
... Companies need to re-evaluate online customer service channels to meet EU ... need to re-evaluate their existing online service systems in order to provide ... provide fast, efficient responses to customer enquiries warns Eptica ( . ... other for failing to provide internet customers with a rapid, effective means ...
6.
Top 10 tips for retailers to combat the economic downturn, 18 November 2008
... provide an enhanced customer experience, improved customer service and optimised ... 1. Focus on customer retention – Build customer loyalty Retailers ... Retailers can ill afford to lose customers and market share at any time ... Too few businesses have well-defined customer retention strategies and the ...
7.
Telecoms companies criticised for poor online customer service, 9 October 2006
... companies criticised for poor online customer service The report gives a ... verdict on telecoms providers’ customer service performance, with their ... a third of companies provide an online customer search function, down from ... only answer an average of one in ten customer queries on common issues such ...
1.
Customer service online versus offline, Internet Marketing Forum, DenisK, 12 Aug 08
... Customer service online versus offline Customer service online versus offline ... be based on statistics for comparing online vs offline actions/activities ... classify it as "initial contact made online / or offline" and that way see ... first went on the site, did the self-service stuff, but then decided to proceed ...
2.
Customer service online versus offline, Internet Marketing Forum, nickwilson, 14 Aug 08
... Customer service online versus offline Customer service online versus offline ... and certainly I suspect that online customer service works better in some ... sectors than in others. We produce online virtual assistant solutions and ... the number of calls and emails to the customer contact centre falls off significantly ...
3.
Customer service online versus offline, Internet Marketing Forum, chrisl, 12 Aug 08
... Customer service online versus offline Customer service online versus offline ... the possible upside for yours. Customer service centres are a very labour ... to process a customer service call offline, versus a self-service tool ... although this isn't all about cost - customer experience is key). And it ...
4.
Self Service Technologies, Internet Marketing Forum, nickwilson, 29 Jun 08
... Self Service Technologies Self Service Technologies Hi Evet I have some ... material that you should find useful on online customer solutions including interactive ... interactive virtual assistants and online chat solutions, I will put it ... different sectors using advanced online customer self service systems. You can ...
5.
Customer service online versus offline, Internet Marketing Forum, DeriJones, 22 Aug 08
... Customer service online versus offline Customer service online versus offline ... Journey is a multi-page route, that customers follow to perform a particular ... course! When a company first offers online purchasing, you would create ... followed, versus how many fewer times customers phone-up to order. In your ...
6.
Customer service online versus offline, Internet Marketing Forum, JosinevandeNobelen, 12 Aug 08
... online versus offline Customer service online versus offline Hi all, In ... support the story that more customers help themselves online instead of offline ... Are unique visitors or active online users equal to the amount of ...
7.
Self Service Technologies, Internet Marketing Forum, Evet, 30 Jun 08
... Self Service Technologies Self Service Technologies Hi Nick Thanks for ... material that you should find useful on online customer solutions including interactive ... interactive virtual assistants and online chat solutions, I will put it ... different sectors using advanced online customer self service systems. You can ...
1.
i-level, 20-22 Great Titchfield Street, London
Areas of Expertise: Digital Marketing & Media services: Digital Media Planning and Buying, Paid Search Marketing, Search Engine Optimization, Social Media, Partnerships, Mobile, Email marketing, Data analysis, Affiliate Marketing, Brand Reputation Management......
Clients: Orange, COI, Next, WWF
2.
Utarget Networks, Berkshire, South East
Areas of Expertise: Online video advertising.....
Clients: BMW, Channel 5, Coke, Dell
3.
Surveylab, Surrey, South East
Areas of Expertise: Online surveys & research
Our technology and methodology works for all types of online research, although our specific expertise is in customer and employee satisfaction & loyalty surveys. We have designed/built and maintain customer satisfaction .....
Clients: Alliance & Leicester Commercial Bank, BAA, Eaga, Marie Stopes International
4.
NetConstruct, Leeds, North East
Areas of Expertise: Full-service Agency: Website design & development, Content Mangement Systems, e-Commerce systems, CRM, backoffice and database integration, data collection and processing, online survey systems......
Clients: Xscape, Green & Blacks, Sanderson Weatherall, Debenhams
5.
Transversal, Cambridge, South East
... University Milton Keynes Emergency Service 01223 723 388 Transversal, founded ... organisations to achieve key sales, customer service and efficiency goals. ... goals. Transversal's flagship service, Metafaq, enables organisations ... enables organisations to increase online sales and reduce the volume of ...
6.
Keynote, London
... indices for vertical markets and leading customer research provides critical ... provides critical business insight into online customer experiences, industry trends ... competitive Web strategies. SOLUTIONS AND SERVICES Keynote's mission is to improve ... three broad areas: customer experience management (CEM), service level management ...
7.
Aardvark Media Limited, London
... clients deliver outstanding customer experiences online. Our solutions, implemented ... Statistics, Web Reporting, Online customer Service. Solutions for business ... business companies; specifically financial services, manufacturers, property developers ... specifically bar chains, restaurant chains, online publishers, entertainment guides ...
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