Your search on "
online customer service tools" produced
167 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Online Customer Service Briefing - June 2008, 2 Jul 2008
Organisation: E-consultancy, Price: Free
... Online Customer Service Briefing - June 2008 E-consultancy E-consultancy ... consultancy's 2008 roundtable about Online Customer Service (registration required ... service tools -) Multi-channel customer service -) User-generated content ... Direct Response, Figleaves, Instant Service, Lloyds TSB, O2, RBS, Royal ...
4.
Collaborative Reporting Architecture
Organisation: Actuate Corporation,
Price: Free
... 39;s most demanding
Customer Self-
Service and
Online Channel applications ... statement generation to sophisticated
online account information management ... information management and analysis
tools. Actuate efficiently accesses ... solutions that blends seamlessly with
customer-facing systems and portals ...
5.
Next Generation Online Channel Reporting for Banking and Investment Firms
Organisation: Actuate Corporation,
Price: Free
... Next Generation
Online Channel Reporting for Banking and Investment Firms ... Actuate Corporation The financial
services industry feels pressure from ... tightening to evolve how it approaches
customers. Yet satisfaction levels have ... have put themselves at risk of losing
customers. Companies must evolve information ...
8.
Online Transaction Troubles?
Organisation: Quest Software Inc.,
Price: Free
...
Online Transaction Troubles? Quest Software Inc. Your organization ... loyalty by offering
customers a high-quality
online experience. In turn, ... application performance can result in lost
customer loyalty and revenues.<p/> This ... maintaining current
service levels. It also discusses
tools and methods that ...
1.
AOL and retailers are rubbish at customer service, 7 July 2006
... AOL and retailers are rubbish at customer service Back in 2000 when I 'cancelled ... internal memos that were sent to the customer retention team in the wake ... for a 5% stake. Given that AOL’s customer retention initiatives are so ... ten most often asked questions online One online grocer took almost 100 ...
3.
Q&A: Thomas Cook's Russell Gould on improving conversion, 16 September 2008
... prompted you to offer a co-browsing service for customers? While we will continue ... While we will continue to enhance our online proposition through a user-centred ... from a ‘real person’ before they book online. We believe co-browsing provides ... allows us to manage when and who the service is offered to i.e. potential ...
4.
Multi-channel retailers 'offer better customer service', 14 September 2007
... channel retailers 'offer better customer service' The firm said its findings ... its findings showed “delivery and customer service performance is just as ... product range available online”. It added that online retailers needed ... consumer’s true perception of the entire online purchase experience from first ...
5.
Transversal Sales Engine now available for all website search solutions, 17 April 2007
... Transversal Sales Engine ( - a behavioural online sales solution. Transversal Sales ... offers, promotions and information for customers, based on their keyword or ... language searches, in order to improve customer satisfaction and dramatically ... personal banking website. 12 per cent of customers are responding to product ...
6.
20 ways to delight your customers in 2009, 30 October 2008
... 20 ways to delight your customers in 2009 It seems to me that the winners ... those companies that delight their customers. As such, I have compiled ... resources, but if you want to breed customer loyalty the first step is to ... delight your customers, filed under four areas: strategy, service, user ...
7.
WebtraffIQ discusses B2B Web Analytics with Jim Sterne, 17 October 2006
... hold a Business BA (Hons) Marketing to Customers and Markets. Working for ... com boom I gained a wide knowledge of online marketing and tracking technologies ... NASA. I rebranded the solution and service offerings to appeal to the European ... Analytics vendor agnostic consultancy service Within my Web Analytics ...
1.
Online Survey Tools, Internet Marketing Forum, PavelTikachev, 9 Nov 08
... Online Survey Tools Online Survey Tools Hi, Take a look on ( It is new ... intelligent software for making online surveys. The service is new and gives free ... ready content for website feedback, customer satisfaction, school evaluation ...
2.
Online Survey Tools, Internet Marketing Forum, PavelTikachev, 9 Nov 08
... Online Survey Tools Online Survey Tools Hi, Take a look on ( It is new ... intelligent software for making online surveys. The service is new and gives free ... ready content for website feedback, customer satisfaction, school evaluation ...
3.
Customer service online versus offline, Internet Marketing Forum, chrisl, 12 Aug 08
... Customer service online versus offline Customer service online versus offline ... the possible upside for yours. Customer service centres are a very labour ... to process a customer service call offline, versus a self-service tool ... although this isn't all about cost - customer experience is key). And it ...
4.
Customer service online versus offline, Internet Marketing Forum, DeriJones, 22 Aug 08
... Customer service online versus offline Customer service online versus offline ... Journey is a multi-page route, that customers follow to perform a particular ... course! When a company first offers online purchasing, you would create ... followed, versus how many fewer times customers phone-up to order. In your ...
5.
Customer service online versus offline, Internet Marketing Forum, JosinevandeNobelen, 12 Aug 08
... online versus offline Customer service online versus offline Hi all, In ... When deployed properly, selfservice tools can drastically reduce the number ... support the story that more customers help themselves online instead of offline ... Are unique visitors or active online users equal to the amount of ...
6.
Self Service Technologies, Internet Marketing Forum, stephfox, 26 Jun 08
... Self Service Technologies Self Service Technologies Hi Evet, There are ... There are a couple of recent trends for customer support we've seen recently ... Management systems. Knowledge managment tools require a dedicated content management ... Yes it's a competitive risk, but your customers will appreciate knowing that ...
7.
Self Service Technologies, Internet Marketing Forum, Evet, 28 Jun 08
... Self Service Technologies Self Service Technologies Hi stephfox Loads ... There are a couple of recent trends for customer support we've seen recently ... Management systems. Knowledge managment tools require a dedicated content management ... Yes it's a competitive risk, but your customers will appreciate knowing that ...
1.
i-level, 20-22 Great Titchfield Street, London
Areas of Expertise: Digital Marketing & Media services: Digital Media Planning and Buying, Paid Search Marketing, Search Engine Optimization, Social Media, Partnerships, Mobile, Email marketing, Data analysis, Affiliate Marketing, Brand Reputation Management......
Clients: Orange, COI, Next, WWF
2.
Utarget Networks, Berkshire, South East
Areas of Expertise: Online video advertising.....
Clients: BMW, Channel 5, Coke, Dell
3.
RightNow Technologies (UK) Ltd, South East
... a leading provider of Web-based customer service solutions for the Internet ... Web-connected organizations, we offer tools to support Web site operations ... fully automated, online customer service, plus tools for online surveys, ... you to master the art of online service to your customers, transforming ...
4.
Spider Online, Glasgow, Scotland
... Spider Online 60 Tradeston Street Glasgow Scotland Aberdeen University ... 5 Key points about Spider • 1) Service Delivery • Leading edge technology ... Delivery • Leading edge technology • Online Branding - Big brand experience ... Strong account management and client service • Deliver on time and on budget ...
5.
Transversal, Cambridge, South East
... University Milton Keynes Emergency Service 01223 723 388 Transversal, founded ... organisations to achieve key sales, customer service and efficiency goals. ... goals. Transversal's flagship service, Metafaq, enables organisations ... enables organisations to increase online sales and reduce the volume of ...
6.
Site Intelligence Ltd, Didcot, Oxon, South East
Areas of Expertise: We are specialists in website visitor analysis and closed-loop email marketing. We offer software systems, services and expert consultancy in visitor intelligence......
Clients: Argos Boots Workthing Expedia, McDonald's Linguaphone The First Resort LloydsTSB Create Services Sporting Index Smile Britannia Building Society B&Q Jobsite Direct Wines
7.
Nedstat Ltd, 91-93 Farringdon Road, London
... the year Nedstat holds a series of 'Online Expert Forum' events for various ... analytics report data directly with other tools and applications. Sitestat ... interaction, displayed directly on the customers’ website Advanced Dashboards ... Dashboards™ Customized overview of customers KPI in a single-view summary ...
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