Your search on "intelligent faq" produced 5 results

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1. ScottishPower chooses Transversal to support onlone billing and customer service growth, 26 February 2007

... customer growth through Transversal's ( intelligent web self-service for fast ... replace ScottishPower's existing static FAQ pages in August 2006. It was selected ...

2. Banks lose interest in customer service, 1 August 2006

... half had Frequently Asked Question (FAQ) pages, and in many cases these ... 17 hours) Percentage with customer FAQ pages: 50% (2005 findings: 60%) ... Transversal is a Cambridge-based developer of intelligent eCustomer service software ...

3. Online consumers face Christmas gadget woes, 9 November 2006

... invested in Frequently Asked Question (FAQ) pages and customer search facilities ... Transversal is a Cambridge-based developer of intelligent eCustomer service software ...

4. AA drives faster online customer service with Transversal, 29 June 2006

... on static Frequently Asked Question (FAQ) pages to provide customer answers ... Transversal is a Cambridge-based developer of intelligent eCustomer service software ...

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1. Transversal, Cambridge, South East

Areas of Expertise: Transversal’s eCustomer Service software, Metafaq, enables organisations to significantly improve customer service and increase the efficiency of contact centre operations by automatically answering customers questions online. By providing accura.....
Clients: TUI, Barclays, Sony, Direct Line

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