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customer service bot" produced
4 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
1.
Intercea Ltd, Reading, Berkshire, South East
Areas of Expertise: Managed hosting, Proactive Content management, application development, web design.....
Clients: Cadbury Schweppes, Met Office, Nabarro Nathanson, Vodafone
2.
Highland Business Research, Inverness, Scotland
Areas of Expertise: Customer intelligence, online research and web measurement, tailored web analytics training, e-business research
Director Vicky Brock is International Committee Co-Chair of the Web Analytics Association.
Highland Business Research was a recent .....
Clients: HP, UHI Millennium Institute, Scottish Executive, VisitScotland
3.
Creative Virtual, London
... ’one’) Valerie is an online customer services representative who answers ... answers questions about 'one' train services Lloyds Insurance ( - click ... Development Manager at cahoot: "Customer feedback about Any Questions ... Questions has been excellent and from a service point of view, using the Lingubot ...
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