Organisation: , Price: Free for subscribers
Description: A comprehensive compilation of internet statistics and online market research with data, facts, charts, and figures. Our latest version contains numerous updates including new data on conversion rates, broadband penetration and mobile search. The guide has been collated from information available to the public, which we have aggregated together in one place to help you quickly find the internet statistics you need, to help make your pitch or internal report up to date. Other recent updates include online ad spend, online customer service and ratings and reviews. There are all sorts of internet statistics which you can slot into your next presentation, report or client pitch. The sections include the following: 1. Usage and Demographics 2. E-commerce 3. Online Marketing .....

Organisation: E-consultancy, Price: Paid-for
Description: This Report has been compiled to give those responsible for operating and building websites in the travel sector an insight into global best practice. By taking elements of tourism-related Customer Experience Benchmarks and bringing examples of best practice from current websites, this report should stimulate ideas on how a website can be adapted to provide a better Customer Experience. No reader is likely to agree with all the opinions contained in this report but its value will be in initiating a discussion about what best practice is from the customer’s perspective. The Customer Experience Benchmarks covered in this report include: • Travel Agent Customer Experience Benchmarks (830+ Criteria) • Airline Customer Experience Benchmarks (640+ Criteria) • Car Rental Customer Ex.....

Organisation: E-consultancy, Price: Free to subscribers
Description: The internet is a perfect medium for fundraising: a real no-brainer. When it comes to charity marketing, online is an efficient way of reaching the masses. The trouble is, most charities aren't fully optimising their web potential, so with the help of iConcertina, we decided to take a close look at the state of play, to help charities figure out where to go from here. This Charity Website Benchmarks report analyses and evaluates 110 websites belonging to online charities in the UK, measuring them against a range of metrics such as Usability, Accessibility, Communication, Transparency, Responsiveness and Integration. We selected these criteria (and all the sub-criteria for each category) on the basis of their applicability to charity websites, and on their added value in terms of p.....