Survey highlights customer response issues

...A test of leading etailers by Talisma found 45% failed to reply to ... and just 19% did so accurately. Talisma contacted 62 leading UK online ... and general manager, International Operations, Talisma, said: “The online retail market is ...

Online Customer Service Tech market growing at 50% - new report

...this rapidly expanding market: Creative Virtual, InstantService, InQuira, Kana, LivePerson, Microsoft ASA, Parker Software, RightNow, Synthetix, Talisma, Transversal and Trinicom. A great deal has been happening in this sector since we last produced this ...