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This free, 11-page briefing is a summary of an E-consultancy roundtable combining Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace (for both markets), ...
This research, produced by E-consultancy and sponsored by specialist affiliate marketing agency R.O.EYE , is based on a survey of more than 250 merchants and 150 agencies carried out in July 2008. The report, which compares many of the findings with ...
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