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How to you handle client bug requests?

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Subject:  How to you handle client bug requests?
Author:   Pooja_Sharma:   view profile | all posts by this author | add to favourites
Date:   17:46:15 5 September 2008
 

Hi

We ususally give a fixed time period waranty depending on the size of the website/application it varies to 1 month to maximumof 90days. In addition to that till date all oyur clients have entered into support agreement renewed on yearly basis which covers unlimited bug fixing. However as mentioned its important not to confuse it with new development requests... which should be charged accpordingly.

 

 
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  • How to you handle client bug requests?, MalcolmW, 4 Sep 17:34
    After you've built a web site, how do you handle bugs the client reports after say 1 month, 3 months, 6 months or a year? Do you offer a limited warranty period or do you just fix ...
    • How to you handle client bug requests?, danielb, 4 Sep 18:16
      hi, Malcolm, when I used to code sites I charged: 1. 30% payment up front 2. 40% on delivery 3. 30% after 1 month, once all client-flagged bugs had been ironed out (not ...
      • How to you handle client bug requests?, TomHayes, 8 Sep 16:38
        This is an area which we are struggling with as well although it is more in relation to the support side of things. We haev a number of clients who ring on a daily basis looking ...
        • How to you handle client bug requests?, danielb, 8 Sep 18:02
          hi, Tom, how about building extra time into SLAs for customers who don't want to sign up to your monthly contract? eg, for requests that take under 3 hours of labour you could s ...
          • How to you handle client bug requests?, TomHayes, 8 Sep 18:25
            Thanks Daniel Sounds like a good idea. What are the general thoughts for what customers would/should pay for a "support" contract? We typically base any support contract o ...
    • How to you handle client bug requests?, MrZen, 5 Sep 08:47
      Hi Malcolm, Or you could take a standard software approach which offers support at around 20% of the original cost as an annual fee. I would expect that to include: - Bug fix ...
      • How to you handle client bug requests?, Pooja_Sharma, 5 Sep 17:46
        Hi We ususally give a fixed time period waranty depending on the size of the website/application it varies to 1 month to maximumof 90days. In addition to that till date all oyur ...
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